FAQs

Product

The difference between our Recogen® products is as below:

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No it is different. Recogen® is a natural joint collagen. Glucosamine is extracted from sea shells. Recogen® is an upgrade from glucosamine which provides higher absorption at all joint areas as compared to glucosamine.

Yes, there is no contraindication of taking both supplements together. There is no need to take both. We advise to stop glucosamine so that you will be aware of the improvement Recogen can bring you.

Yes, Recogen® is a natural supplement. Safe to be taken with any supplements and medication.

Yes. It is already confirmed by 2 independent investigations presented in September 2009 at the congress of the Osteoarthritis Research Society International (OARSI) in Montreal.

One study was conducted by Harvard Medical School and Tufts Medical Center. The other study was conducted by a collaboration of Kiel University and scientists at Kiel-based Collagen Research Institute (CRI).

No. Recogen® is a food supplement, not a drug.

Recogen® dissolves easily in both warm and cold drinks, such as juices and milk. It is odourless and tasteless, allowing you to enjoy Recogen® with your favourite daily beverage.

1 . Best to consume before breakfast.

2 . Dissolve in either warm or chilled beverage. Avoid adding to coffee and tea beverages.

3 . Take 10g (one sachet) Recogen® daily for at least 1-3 months. If symptoms improve, you may one sachet every alternate day as maintenance.

4 . Due to the constant breakdown and regeneration of collagen, research shows that symptoms may re-occur if use of the supplement is discontinued.

It is best to be consumed in the morning on empty stomach.

Recogen® products are all tasteless and flavourless. It is suitable to be mixed with any drinks except hot drinks.

It all varies from 3 days to 2 weeks to 1 month (depends on individual cases and body condition) to see improvement. it is advisable to take one sachet daily for at least 3 months.

Recogen® is a natural food supplement. It is safe for long term consumption. We still move around on daily basis and there is a need to maintain the collagen at our joint areas.

It is a food supplement with no known side effects. Some clinical studies have reported increased flatulence and diarrhoea but such cases are extremely rare.

Yes, Recogen® is flavourless and sugarless. It is suitable for diabetics.

As Recogen® is suitable for all adults, it all depends on your joint condition. (refer to Q1)

Consumption of Recogen® has no effects on weight increase or dietary imbalance. Recogen® is a protein comprising only amino acids, water and minerals and contains no fat, carbohydrates or preservatives.

There are no restrictions on its use. Adolescents, pregnant women, manual workers, diabetics, obese people can all consume Recogen®. If you have protein metabolism problems or other rare diseases, please seek advice from your medical doctor.

The fact that some people may perceive more pain in the initial phase of taking Recogen® is not related to the product but to the “ups and downs” of pain in osteoarthritis. Some days, you may feel fine and then after a few days, you may feel worse again. Several clinical studies have proven the effectiveness of Recogen® against osteoarthris, so continue to take Recogen® as per normal. If you experience pains not related to osteoarthritis, you may like to confirm with a medical doctor on your condition before taking Recogen®.

Shipping

We aim to deliver your order within 1-3 working days to West Malaysia and 3-5 working days to East Malaysia (excludes weekend and public holiday).

Working days are defined as Monday to Fridays.

Delivery time is based on estimation. All items can be subjected to customs inspection which may require additional days

We will not be responsible for lost in transition deliveries.
Roots Basic Sdn Bhd reserves the right to amend shipping and handling charges as and when required.

Roots Basic Sdn Bhd reserves the right to reject orders from selected addresses or credit cards that Roots Basic believes to be fraudulent in nature.

DHL Malaysia and City Link Express are our local delivery partners in Malaysia.
Please track your order directly through our delivery agents on their websites with your tracking number. Your tracking number will be emailed to you after your package has shipped.

CountryRate
Malaysia (East)RM15, free shipping for orders above RM300
Malaysia (West)RM5, free shipping for orders above RM200
WorldwideContact Us

International orders are shipped via express international courier – approximately 4-7 working days.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel as we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We only deliver to an address that is not a PO Box. Someone must sign the acceptance form of the package at the stated delivery address.

Order, Payment & Returns

  • We will refund the amount paid if the order is cancelled due to the unavailability of goods
  • Once order is confirmed and submitted by the customer, cancellation will not be entertained

An electronic acknowledgement will be sent to the customer within 24 hours upon successful submission of the order. If items ordered are unavailable, we will notify the customer for further action.

  • Paid Orders made after 3pm will be processed on the next working day.
  • Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

We accept payment type below:

  • Debit/ Credit card
  • Visa/ Master
  • Online Banking

All products purchased from recogen.com.my are not returnable, refundable or exchangeable except for those with quality problems, e.g. goods with quality issues. Please contact us for more details. However, items on sale are strictly non-refundable and non-exchangeable.

Recogen® Active

Collagen Protein and Whey Protein are a Perfect Match.

Whey protein is rich in essential amino acids and supports muscle growth, especially because of leucine. Collagen protein, on the other hand, contains many conditionally essential amino acids that help build muscle, reduce fat, and strengthen bones, joints, ligaments, and tendons by stimulating collagen tissue. However, collagen lacks the essential amino acid tryptophan, so whey and collagen proteins complement each other well.

While whey can be replaced by other proteins like casein or plant proteins, these alternatives usually have fewer essential amino acids and need to be consumed in larger amounts. Collagen peptides, however, are unique in their ability to stimulate collagen-forming cells and cannot be easily replaced.

For athletes, combining collagen and whey proteins is ideal. Another good approach is to have a balanced diet with various protein sources and add collagen peptides as a supplement.

Recogen Active uses protein with high digestibility, meaning they do not linger in the stomach. Therefore, you can take them before and/or after your workout (according to your body needs).

Yes, you can easily consume collagen peptides during training. Recogen Active uses protein with high digestibility, meaning they do not linger in the stomach. This makes them suitable for use immediately before, during, and after exercise, even for those with digestive issues or protein intolerances.

Recogen Active is a unique protein blend to help protect muscles, ligaments, tendons, joints, and bones. Recogen Active contains collagen peptides to support connective tissues to reduce risk of injury. It’s important to start slowly and allow your cardiovascular and musculoskeletal systems to adapt to new levels of stress. Overtraining can be harmful and increase your risk of injury.

Yes, you can still consume Recogen Active as your daily source of protein and fibre. An active lifestyle is important to keep your bone, joint and muscle healthy.

While it’s not intended as a meal replacer, it’s high protein content can provide a feeling of satiety.

Recogen Active is not a stimulant. It’s mode of action is to provide fuel (energy from protein) for your body throughout the day.

Our body can take 0.8g of protein per kg of body weight. You can consume other protein types as long as you have adequate intake daily. The rule of thumb is always about a balanced diet – taking too much doesn’t mean better nutrition.

Recogen Active’s mode of action is to increase muscle mass and support your body tissue like your joint cartilage. It will not increase your fat mass.

Recogen Active is not a weight loss product. Together with adequate exercise, Recogen Active provides quality nutrition to the body, to tone and maintain your body shape.

Recogen® Prime

  • Working adults looking to energise both body and mind. Eg, Mental fatigue individuals
  • Active individuals, athletes, health and fitness enthusiast
  • Individual suffering from joint, ligament and tendon pain
  • Anyone who needs high protein intake Eg, Growing Teens and Older Adults
  • Individuals with Sarcopenia
  • Individuals with lactose intolerance

Suitable for individuals with chronic conditions such as high blood pressure, high cholesterol and high blood sugar.

We recommend you talk to health professionals before using this product if you have an existing medical condition.

Whey protein is great for muscle growth because it has a lot of essential amino acids, especially leucine. Collagen protein helps build muscle, reduce fat, and strengthen bones, joints, and tendons by boosting collagen in your body.

Even though Collagen and Whey protein vary in their amino acid profile, they complement each other to support muscles building and tissue repair when used together.

Recogen® Prime uses protein that is easy to digest, so you can take them anytime during the day. For best results, we recommend taking Recogen® Prime in the day or 15 minutes before a workout to boost your energy.

The foam is caused by the high content of Whey Protein Isolate in Recogen® Prime.

Yes, all Recogen® products are halal certified by MUIS Singapore.

Bioavailability study shows the super fruit complex entering the bloodstream after just 15 minutes from intake, which could potentially boost performance. Significant power increase was measured after 1-4 weeks.

No, you won’t become reliant on Recogen® Prime. It improves blood flow and oxygen transport(vasodilation), which boosts energy production (mitochondrial respiration).These systemic benefits will keep working as you use it regularly, but your body won’t rely on it.

Skipping it for 1-2 days won’t have an immediate impact, but stopping completely might cause fatigue to return. For best results, take Recogen® Prime in the morning to help maintain your energy levels throughout the day.

No, Recogen® Prime is not a quick energy fix. It helps your body produce more Nitric Oxide with a Superfruit complex, which improves blood flow and boosts energy production (mitochondrial respiration) over time. This systemic effect results in a steady boost of energy.

Studies shown that the metabolites from the Superfruit complex can circulate in the bloodstream for up to 12 hours to provide you a steady boost of energy.

There shouldn’t be any negative impact on your sleep if the Recogen® Prime is taken in the morning.

Recogen® Prime is made from natural extracts and is not known to cause insomnia or hyperactivity.

However, as with all high-protein products, we recommend individuals with kidney issues talk to health professionals before using this product if you have an existing medical condition.

Not all proteins are the same. Unlike other high-protein nutritional products, the proteins used in all Recogen® products are formulated to target various health benefits.Recogen® Prime is different as it is developed in-house by NCI in Singapore. We source our ingredients directly from trusted suppliers, so we know exactly what goes into every product. This allows NCI to guarantee that you are consuming high-quality products.
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