The difference between Recogen® Collagen 10g Powder, Recogen® Gold Powder and Recogen® Calcium Plus Powder are as shown on this table below:

* Click to view enlarged version

No it is different. Recogen® is a natural joint collagen. Glucosamine is extracted from sea shells. Recogen® is an upgrade from glucosamine which provides higher absorption at all joint areas as compared to glucosamine.

Yes, there is no contraindication of taking both supplements together. There is no need to take both. We advise to stop glucosamine so that you will be aware of the improvement Recogen can bring you.

Yes, Recogen® is a natural supplement. Safe to be taken with any supplements and medication.

Yes. It is already confirmed by 2 independent investigations presented in September 2009 at the congress of the Osteoarthritis Research Society International (OARSI) in Montreal.

One study was conducted by Harvard Medical School and Tufts Medical Center. The other study was conducted by a collaboration of Kiel University and scientists at Kiel-based Collagen Research Institute (CRI).

No. Recogen® is a food supplement, not a drug.

Recogen® dissolves easily in both warm and cold drinks, such as juices and milk. It is odourless and tasteless, allowing you to enjoy Recogen® with your favourite daily beverage.

1 . Best to consume before breakfast.

2 . Dissolve in either warm or chilled beverage. Avoid adding to coffee and tea beverages.

3 . Take 10g (one sachet) Recogen® daily for at least 1-3 months. If symptoms improve, you may one sachet every alternate day as maintenance.

4 . Due to the constant breakdown and regeneration of collagen, research shows that symptoms may re-occur if use of the supplement is discontinued.

It is best to be consumed in the morning on empty stomach.

Recogen® products are all tasteless and flavourless. It is suitable to be mixed with any drinks except hot drinks.

It all varies from 3 days to 2 weeks to 1 month (depends on individual cases and body condition) to see improvement. it is advisable to take one sachet daily for at least 3 months.

Recogen® is a natural food supplement. It is safe for long term consumption. We still move around on daily basis and there is a need to maintain the collagen at our joint areas.

It is a food supplement with no known side effects. Some clinical studies have reported increased flatulence and diarrhoea but such cases are extremely rare.

Yes, Recogen® is flavourless and sugarless. It is suitable for diabetics.

As Recogen® is suitable for all adults, it all depends on your joint condition. (refer to Q1)

Consumption of Recogen® has no effects on weight increase or dietary imbalance. Recogen® is a protein comprising only amino acids, water and minerals and contains no fat, carbohydrates or preservatives.

There are no restrictions on its use. Adolescents, pregnant women, manual workers, diabetics, obese people can all consume Recogen®. If you have protein metabolism problems or other rare diseases, please seek advice from your medical doctor.

The fact that some people may perceive more pain in the initial phase of taking Recogen® is not related to the product but to the “ups and downs” of pain in osteoarthritis. Some days, you may feel fine and then after a few days, you may feel worse again. Several clinical studies have proven the effectiveness of Recogen® against osteoarthris, so continue to take Recogen® as per normal. If you experience pains not related to osteoarthritis, you may like to confirm with a medical doctor on your condition before taking Recogen®.


We aim to deliver your order within 1-3 working days to West Malaysia and 3-5 working days to East Malaysia (excludes weekend and public holiday).

Working days are defined as Monday to Fridays.

Delivery time is based on estimation. All items can be subjected to customs inspection which may require additional days

We will not be responsible for lost in transition deliveries.
Roots Basic Sdn Bhd reserves the right to amend shipping and handling charges as and when required.

Roots Basic Sdn Bhd reserves the right to reject orders from selected addresses or credit cards that Roots Basic believes to be fraudulent in nature.

DHL Malaysia and City Link Express are our local delivery partners in Malaysia.
Please track your order directly through our delivery agents on their websites with your tracking number. Your tracking number will be emailed to you after your package has shipped.

Malaysia (East)RM20/box
Malaysia (West)FREE
WorldwideContact Us

International orders are shipped via express international courier – approximately 4-7 working days.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel as we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We only deliver to an address that is not a PO Box. Someone must sign the acceptance form of the package at the stated delivery address.

Order, Payment & Returns

  • We will refund the amount paid if the order is cancelled due to the unavailability of goods
  • Once order is confirmed and submitted by the customer, cancellation will not be entertained

An electronic acknowledgement will be sent to the customer within 24 hours upon successful submission of the order. If items ordered are unavailable, we will notify the customer for further action.

  • Paid Orders made after 3pm will be processed on the next working day.
  • Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

We accept payment type below:

  • Debit/ Credit card
  • Visa/ Master
  • Online Banking

All products purchased from recogen.com.my are not returnable, refundable or exchangeable except for those with quality problems, e.g. goods with quality issues. Please contact us for more details. However, items on sale are strictly non-refundable and non-exchangeable.